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ITIL V3 Foundations
Tuesday, March 30, 2010 at 9:00 AM - Thursday, April 1, 2010 at 5:00 PM (PDT)
This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. While this course will not enable holders of the certificate to implement practices for Service Management without further guidance, students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks. The Foundations V3 exam will be taken on the third day of class and is included in the cost of the course. Version 3 practice is composed of 5 core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, within a life cycle framework enhancing alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
This project funded in whole or part with funds from Employer Workforce Training Funds administered by the Oregon Department of Community Colleges and Workforce Development and Worksystems, Inc.
The ITIL Version 3 best practice is composed of five core disciplines:
These disciplines represent a Service Lifecycle framework that further enhances IT alignment to the business while demonstrating business value, ROI & enabling IT to solve specific operational needs.
At the end of this course, you will be able to:
Mr. Anessi offers 30 years of practical, operational experience in all areas of IT Support, Technology Development, Training and Customer Service. His resume includes leadership and management of Hardware and Software development teams, Data Centers, Network Operations Centers and Service Desks, and IT organizations of 700+ personnel with working budgets of more than $100 million. Embracing ITIL Service Management principles in 1994, he has been an active proponent and architect of many ITIL based initiatives designed to bring strategic business objectives and everyday IT tactical and operational goals into alignment during each of these positions.
Mr. Anessi is an enthusiastic teacher with a passion for his subjects, and years of experience provide him with an enhanced set of relevant use cases for students to embrace, increasing his ability to bring the subject matter to students in practical and engaging terms. He is accomplished at all levels of ITIL instruction, including Service Manager lead, with class certification and satisfaction rates among the highest in the industry.
Learning for Leverage offers a different kind of training – one that meets the exact business challenges you face at a highly affordable price.
Our goal is to bring the training that professionals need to strategic locations throughout Washington, Oregon and Northern California – thereby advancing the local workforce and economy. We also connect people to ongoing learning opportunities through strategic local partnerships and act as a hub for subject expertise in key emerging business topics – from technology to the people side of business.
With Learning for Leverage, the training you receive is always original and highly relevant because we survey professionals to see what training they require and then custom design our offerings to accommodate their needs. The result is a state-of-the-art training program that will advance your skills – and your business – to the next level.
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